Cookie Policy for BuildCrate

Last updated: 01/08/2025

This Cookie Policy explains how BuildCrate ("we," "our," or "us") uses cookies and similar tracking technologies when you use our mobile application and website. This policy describes what cookies are, how we use them, the types of cookies we use, and how you can manage your cookie preferences.

By using our app or website, you consent to our use of cookies as described in this policy.

1. What Are Cookies?

1.1 Definition

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit our website or use our mobile app. They contain information that helps us recognize your device and provide you with a better user experience.

1.2 How Cookies Work

• Cookies store information about your preferences and activities
• They help us remember your login status and settings
• They enable personalized content and recommendations
• They help us analyze app usage and improve our services

1.3 Cookie Limitations

• Cookies cannot access other files on your device
• They cannot install software or viruses
• They only contain information you've provided or that we've collected through your use of our services

2. Types of Cookies We Use

2.1 Essential Cookies

Purpose: These cookies are necessary for the app to function properly

Examples:

• Authentication cookies to keep you logged in
• Security cookies to protect against fraud
• Load balancing cookies for app performance
• Session management cookies

Legal Basis: These cookies are essential for providing our services and do not require consent.

2.2 Analytics Cookies

Purpose: Help us understand how users interact with our app

Examples:

• Google Analytics cookies
• App usage statistics
• Performance monitoring
• Error tracking

Information Collected:

• Pages/screens visited
• Time spent on app
• User journey paths
• Device and browser information

2.3 Marketing Cookies

Purpose: Enable personalized advertising and marketing

Examples:

• Facebook Pixel
• Google Ads cookies
• Retargeting cookies
• Campaign tracking cookies

Information Collected:

• Product interests
• Shopping behavior
• Ad interaction data
• Conversion tracking

2.4 Personalization Cookies

Purpose: Remember your preferences and provide customized experience

Examples:

• Language preferences
• Location settings
• Product recommendations
• Search history

2.5 Social Media Cookies

Purpose: Enable social media features and sharing

Examples:

• Facebook login cookies
• WhatsApp sharing cookies
• Social media buttons
• Share tracking

3. Third-Party Cookies

We use third-party services that may place cookies on your device:

3.1 Analytics Services

• Google Analytics: Website and app usage analysis
• Firebase Analytics: Mobile app performance tracking
• Crashlytics: Error reporting and crash analysis

3.2 Advertising Networks

• Google Ads: Display advertising and retargeting
• Facebook Ads: Social media advertising
• Other Ad Networks: Various advertising partners

3.3 Payment Processors

• Razorpay: Payment processing cookies
• PayU: Transaction security cookies
• UPI Providers: Payment gateway cookies

3.4 Customer Support

• Chat Services: Live chat functionality
• Help Desk Tools: Customer support tracking
• Feedback Systems: User experience improvement

4. How We Use Cookies

4.1 Service Functionality

• User Authentication: Keep you logged in securely
• Shopping Cart: Remember items in your cart
• Preferences: Save your settings and preferences
• Location Services: Remember your delivery address

4.2 Performance Optimization

• Load Balancing: Distribute traffic efficiently
• Error Monitoring: Identify and fix technical issues
• Speed Optimization: Improve app loading times
• Feature Testing: Test new features and improvements

4.3 Personalization

• Product Recommendations: Suggest relevant products
• Content Customization: Show personalized content
• Search Enhancement: Improve search results
• User Experience: Tailor interface to your preferences

4.4 Marketing and Analytics

• Campaign Tracking: Measure marketing effectiveness
• User Behavior Analysis: Understand usage patterns
• Conversion Tracking: Monitor business metrics
• A/B Testing: Optimize user experience

5. Managing Your Cookie Preferences

5.1 App Settings

• Cookie Preferences: Available in app settings menu
• Granular Control: Choose which types of cookies to allow
• Opt-Out Options: Disable non-essential cookies
• Reset Options: Clear all cookies and start fresh

5.2 Device Settings

• Mobile Browsers: Adjust cookie settings in browser preferences
• App Permissions: Control app-level cookie permissions
• Advertising ID: Reset advertising identifier in device settings
• Location Services: Control location-based cookies

5.3 Third-Party Opt-Outs

• Google: Visit Google Ad Settings to opt out
• Facebook: Use Facebook Ad Preferences
• Industry Tools: Use Network Advertising Initiative opt-out
• Do Not Track: Enable browser "Do Not Track" setting

6. Cookie Consent

6.1 Consent Requirements

• First Visit: Cookie consent banner displayed
• Granular Consent: Choose specific cookie categories
• Withdrawable Consent: Change preferences anytime
• Clear Information: Transparent about cookie purposes

6.2 Consent Management

• Consent Status: View your current consent preferences
• Change Consent: Update preferences through app settings
• Consent History: Track when consent was given/withdrawn
• Legal Basis: Consent recorded for compliance purposes

7. Data Retention

7.1 Cookie Lifespan

• Session Cookies: Deleted when you close the app
• Persistent Cookies: Stored for specific periods (7 days to 2 years)
• Analytics Cookies: Typically 2 years
• Marketing Cookies: Usually 30 days to 1 year

7.2 Data Deletion

• Manual Deletion: Clear through app/browser settings
• Automatic Expiry: Cookies expire based on set timeframes
• Account Deletion: All cookies deleted when account is closed
• Request Deletion: Contact us to delete specific cookie data

8. Children's Privacy

8.1 Age Restrictions

• Minimum Age: Our services are for users 18 and older
• No Child Data: We don't knowingly collect data fromchildren
• Parental Controls: Parents can manage device cookie settings
• Reporting: Report any child privacy concerns to us

9. Updates to Cookie Policy

9.1 Policy Changes

• Regular Updates: Policy reviewed and updated periodically
• Notification: Users notified of material changes
• Effective Date: Changes effective from date specified
• Continued Use: Using services implies acceptance of changes

9.2 New Cookies

• Service Improvements: New cookies may be added for enhanced features
• Third-Party Changes: Partners may update their cookie practices
• User Control: Manage new cookies through preference settings

10. International Considerations

10.1 Cross-Border Data Transfer

• Data Location: Cookies may be processed outside India
• Safeguards: Appropriate protections for international transfers
• Partner Compliance: Third parties must meet privacy standards

10.2 Legal Compliance

• Indian Laws: Compliance with Indian privacy regulations
• GDPR: European users have additional rights
• Local Requirements: Adherence to applicable local laws

11. Technical Information

11.1 Cookie Storage

• Device Storage: Cookies stored locally on your device
• Server Communication: Some data synchronized with our servers
• Encryption: Sensitive cookie data is encrypted
• Security: Cookies protected against unauthorized access

11.2 Alternative Technologies

• Local Storage: Browser local storage for app data
• Session Storage: Temporary browser storage
• Web Beacons: Small images for tracking purposes
• SDKs: Third-party software development kits with tracking

12. Your Rights

12.1 Access Rights

• View Cookies: See what cookies are active
• Cookie Details: Information about each cookie'spurpose
• Data Access: Request copy of cookie-related data
• Usage Reports: Understand how cookies track your activity

12.2 Control Rights

• Enable/Disable: Turn cookies on or off
• Selective Control: Choose specific cookie types
• Delete Cookies: Remove existing cookies
• Opt-Out: Withdraw consent for non-essential cookies

13. Contact Information

14. Additional Resources

14.1 External Links

• About Cookies: www.aboutcookies.org
• Google Privacy: policies.google.com/privacy
• Facebook Data: www.facebook.com/privacy
• Industry Guidelines: Digital advertising alliance resources

14.2 Regulatory Information

• Indian Privacy Laws: Information Technology Act, 2000
• GDPR Information: European data protection guidance
• Cookie Law: ePrivacy Directive requirements

*This Cookie Policy is effective as of 01/08/2025 and was last updated on 01/08/2025.*