PRIVACY POLICY

Last Updated: August 1, 2025

This Privacy Notice for BuildCrate Commerce Private Limited (doing business as BuildCrate, "we," "us," or "our") describes how and why we collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Visit our website at http://www.buildcrate.in or any website of ours that links to this Privacy Notice
  • Download and use our mobile application (BuildCrate), or any other app of ours linked to this Privacy Notice
  • Use our Services as a customer or user
  • Engage with us in other related ways, including sales, marketing, or events

About Us:

BuildCrate is a Telangana-based private limited company and an e-commerce platform offering delivery of original building materials at competitive prices. Our goal is to bring speed, transparency, and trust to India’s fragmented construction supply market.

Questions or Concerns?

Reading this Privacy Notice will help you understand your privacy rights and choices. If you still have any questions, contact us at support.buildcrate@gmail.com.

SUMMARY OF KEY POINTS

  • What personal information do we process? We may collect and process personal information depending on your interactions, choices, and the products/features you use.
  • Do we process sensitive personal information? No, we do not process any sensitive personal information.
  • Do we collect information from third parties? Yes, from public sources, marketing partners, and social media (where applicable).
  • How do we use your information? To provide, manage, and improve our services, ensure security, comply with the law, and communicate with you.
  • Who do we share your information with? With vendors, payment processors, Google Maps APIs, and others, where necessary.
  • How do we keep your data safe? Through technical and organizational measures, though no method is 100% secure.
  • What are your rights? You may access, update, or delete your data or withdraw consent, depending on your location.

TABLE OF CONTENTS

  1. What Information Do We Collect?
  2. How Do We Process Your Information?
  3. When and With Whom Do We Share Your Personal Information?
  4. What Is Our Stance on Third-Party Websites?
  5. Do We Use Cookies and Other Tracking Technologies?
  6. How Do We Handle Your Social Logins?
  7. How Long Do We Keep Your Information?
  8. How Do We Keep Your Information Safe?
  9. Do We Collect Information from Minors?
  10. What Are Your Privacy Rights?
  11. Controls for Do-Not-Track Features
  12. Do We Make Updates to This Notice?
  13. How Can You Contact Us About This Notice?
  14. How Can You Review, Update, or Delete the Data We Collect from You?

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide to Us

We collect personal information that you provide when you register on the app or website, submit inquiries, place orders, or communicate with us. This includes:

  • Name
  • Phone number
  • Email address
  • Contact preferences
  • Authentication data
  • Billing/shipping addresses
  • Passwords

Payment Data

If you make purchases, payment data (e.g., card number, security code) is processed by Razorpay. Their privacy policy: https://razorpay.com/privacy/

Application Data (App-Specific)

With your permission, we may collect:

  • Geolocation Data: Real-time or background tracking of location to enable delivery
  • Device Data: Device type, OS, IP address, hardware details, app usage
  • Push Notifications: You can manage notifications via your device settings
  • Camera & Media Access
  • Camera (to take pictures of handwritten material lists)
  • Photo Gallery (to upload existing images)
  • This Access is voluntary and only used to generate Quote

Automatically Collected Data

We automatically collect:

  • Log & Usage Data: IP address, browser, pages viewed, app usage logs
  • Device Data: Device ID, model, OS version, carrier
  • Location Data: Approximate or precise location (e.g., via GPS)

You may disable location tracking in your device settings, but some services may not function properly without it.

Information from Other Sources

We may obtain data from:

  • Public databases
  • Joint marketing partners
  • Social media platforms

This may include job title, IP, profile URLs, etc., for analytics or promotion.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your data to:

  • Create and manage your account
  • Deliver services and process orders
  • Respond to inquiries or support requests
  • Send administrative info or updates
  • Request feedback and reviews
  • Send marketing messages (if consented)
  • Deliver targeted ads
  • Post testimonials (with permission)
  • Ensure platform security and prevent fraud
  • Evaluate service performance and user trends
  • Comply with legal obligations

3. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

We may share information with:

  • Vendors & Contractors (e.g., hosting, customer support)
  • Payment Gateways (e.g., Razorpay)
  • Order Fulfillment Partners
  • Google Maps APIs – for address verification and delivery
  • Offer Walls – third-party reward or promotion providers

Business Transfers

Your data may be transferred during a company merger, acquisition, or asset sale.

4. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

We are not responsible for the privacy practices of third-party websites or apps linked through our platform. Please review their privacy policies before interacting with them.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes. We use cookies, beacons, pixels, and other tracking technologies for:

  • Security and fraud prevention
  • Analytics and traffic measurement
  • Remembering user preferences
  • Personalized ads and abandoned cart reminders
  • Google Analytics: Used to understand how users interact with our platform.

Opt out: https://tools.google.com/dlpage/gaoptout

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal data only as long as necessary to fulfill business or legal obligations. When no longer required, we delete or anonymize the data securely.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement technical and organizational safeguards. However, no method is 100% secure. Use our Services in a secure environment and contact us immediately if you suspect any breach.

8. DO WE COLLECT INFORMATION FROM MINORS?

No. Our Services are not intended for users under 18. If we learn that data has been collected from a child, we will delete it. Contact us at support.buildcrate@gmail.com if you believe we may have collected such data.

9. WHAT ARE YOUR PRIVACY RIGHTS?

Access / Review / Delete: You may request to view, update, or delete your data.

Withdraw Consent: You can withdraw consent at any time.

Marketing Opt-Out: Unsubscribe via email links or reply STOP to SMS.

To submit a request, email us at support.buildcrate@gmail.com.

10. CONTROLS FOR DO-NOT-TRACK (DNT) FEATURES

We currently do not respond to DNT signals due to the absence of a standardized protocol. If this changes, we will update this policy.

11. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. Updates will be posted with the “Last Updated” date. Material changes may be communicated via email or in-app notification.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

Email: support.buildcrate@gmail.com

Address:

BuildCrate Commerce Private Limited
9-5-150, Shalimar Function Hall Road
Near Masjid E Aqsa, Mankamathota
Karimnagar, Telangana – 505001
India

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT?

You may request access to the personal information we’ve collected, correct inaccuracies, or request deletion, subject to applicable laws. To do so, submit a Data Subject Access Request by contacting support.buildcrate@gmail.com.