Shipping and Delivery Policy for BuildCrate

2.1 Service Areas

• Primary Coverage: Selected areas in Telangana, India
• Delivery Zones: Check app for real-time delivery availability
• Expansion: New areas added based on demand and operational capacity
• Verification: Address verification required for first-time deliveries

2.2 Address Requirements

• Complete and accurate delivery address required
• Landmark references helpful for faster location
• Accessible location for delivery vehicle
• Valid phone number for delivery coordination

3.1 Standard Delivery Promise

• Target Time: Within 30 minutes of order confirmation for quick orders
• Order Processing: 5-10 minutes for order preparation
• Transit Time: 15-25 minutes depending on location
• Tracking: Real-time delivery tracking through the app

3.2 Operating Hours

• Everyday: 9:00 AM - 8:00 PM
• Festivals/Holidays: Limited hours (check app for updates)
• Emergency Orders: Available on case-by-case basis

3.3 Delivery Time Factors

Delivery time may vary based on:

• Weather conditions
• Traffic congestion
• Order size and weight
• Product availability in nearest warehouse
• Peak demand periods

4.1 Order Confirmation

• Order confirmation within 5-10 minutes of placement
• Inventory check and availability confirmation
• Payment processing and verification
• Delivery slot assignment

4.2 Preparation Process

• Products picked from warehouse inventory
• Quality check and packaging
• Delivery documentation preparation
• Real-time status updates to customer

5.1 Delivery Notification

• SMS/app notification when order is dispatched
• Delivery partner details and contact information
• Estimated arrival time updates
• Live tracking link may or may not be available

5.2 At Delivery Location

• Delivery partner will call upon arrival
• Verify order details and customer identity
• Customer must inspect products for any damage
• Obtain delivery confirmation (photo/signature)

5.3 Contactless Delivery

• Available upon request
• Products placed at designated location
• Photo confirmation of delivery
• SMS/app notification to customer

6.1 Standard Charges

• Free Delivery: On orders above ₹650 for quick orders
• Delivery Fee: Varies from order to order
• Express Delivery: ₹100 for 15-minute delivery (where available)
• Bulk Orders: Free delivery on orders above ₹2,000

6.2 Special Charges

• Multiple Locations: Additional Charges for every location
• Stair Charges: ₹120 per floor above ground level varies by weight of product
• Weekend Delivery: Additional charges after 12:00PM on Sundays
• Holiday Delivery: Special rates during festivals

7.1 Weight and Size Limits

• Maximum Weight: 110 kg per delivery for quick orders
• Bulk Orders: Special arrangement for orders above 110 kg
• Vehicle Limitations: Based on delivery vehicle capacity
• Special Items: Heavy machinery requires separate coordination

7.2 Product Restrictions

• Hazardous Materials: Subject to safety regulations
• Liquid Products: Proper packaging and handling required
• Fragile Items: Special care and insurance available
• High-Value Items: Additional verification required

7.3 Road Limitations

8.1 Delivery Attempts

• First Attempt: At scheduled time
• Second Attempt: Within 2-6 hours if customer unavailable with charges
• Third Attempt: Next business day
• Maximum Attempts: 3 attempts before return to warehouse

8.2 Customer Unavailability

• Delivery partner will wait up to 10 minutes
• Customer will be contacted via phone/SMS
• Alternate delivery time can be scheduled
• Additional delivery charges may apply for redelivery

8.3 Incorrect Address

• Customer responsible for providing correct address
• Address verification before dispatch
• Redelivery charges apply for address corrections
• GPS coordination required for all locations

9.1 Real-Time Tracking

• Live GPS tracking of delivery vehicle may or may not be available
• Order status updates at each stage
• Estimated arrival time updates
• Delivery partner contact details

9.2 Notification Channels

• App Notifications: Real-time push notifications
• SMS Updates: Key milestone notifications
• WhatsApp: Optional updates via WhatsApp
• Email: Order confirmation and delivery receipt

10.1 Scheduled Delivery

• Advance Booking: Up to 24 hours in advance
• Time Slots: 2-hour delivery windows available
• Premium Service: Guaranteed delivery within chosen slot
• Additional Charges: Nominal amount would be charged for scheduled delivery

10.2 Express Delivery

• 15-Minute Delivery: Available in select areas
• Premium Charge: additional fee
• Limited Products: Small, high-demand items only
• Subject to Availability: Based on inventory and location

11.1 Product Handling

• Proper Packaging: Secure packaging for all products
• Temperature Control: For temperature-sensitive items
• Damage Prevention: Careful handling and transport
• Quality Checks: Pre-delivery inspection

11.2 Delivery Standards

• Professional Service: Trained delivery partners
• ID: Identifiable delivery personnel
• Customer Service: Courteous and helpful attitude
• Safety Protocols: Following all safety guidelines

12.1 Current Limitations

• Local Service Only: Currently serving Telangana, India only
• No International Shipping: Domestic delivery only
• Remote Areas: Limited coverage in rural areas
• Future Expansion: Plans to expand coverage areas

13.1 Damage During Transit

• Immediate Reporting: Report damage upon delivery
• Photo Documentation: Pictures of damaged items required
• Free Replacement: For damage during transit
• Insurance Claims: Processed for high-value items

13.2 Lost Shipments

• Investigation: Immediate investigation for lost orders
• Tracking Review: GPS and delivery logs reviewed
• Customer Compensation: Full refund or replacement
• Prevention Measures: Continuous improvement of processes

14.1 At Time of Delivery

• Be Available: Present at delivery address
• Inspect Products: Check for damage or discrepancies
• Provide Access: Ensure delivery location is accessible
• Identity Verification: Valid ID for high-value orders

14.2 Address Information

• Accurate Details: Provide complete and correct address
• Contact Information: Keep phone number updated
• Special Instructions: Mention any delivery preferences
• Update Changes: Inform about address changes promptly

15.1 Uncontrollable Circumstances

• Natural Disasters: Floods, earthquakes, storms
• Government Orders: Lockdowns, curfews, restrictions
• Infrastructure Issues: Road closures, power outages
• Health Emergencies: Pandemic-related disruptions

15.2 Service Impact

• Delivery Delays: Extended delivery times during emergencies
• Service Suspension: Temporary suspension if necessary
• Customer Communication: Regular updates about service status
• Alternative Arrangements: Best efforts to maintain service